RETURNS:
We encourage buyers to review listings before making their purchasing decisions. In case a buyer orders a wrong Mobile Phone, the buyer will not be entitled to any return/refund. More details are provided in the “Return Policy” in the Terms of Use.
Replacement is the action or process of substituting something in place of something else. A buyer can request for replacement whenever he/she is not satisfied with a Mobile Phone, the reasons for which may be damaged shipment, defective Kitchen Scissors, missing Kitchen Scissors, wrong Kitchen Scissors shipped and the like. The return request must be made by the buyer for this.
In case a seller fails to close the return and/or refund request within 7 working days from the date of receipt of intimation regarding the request, the return request will be settled in favor of the buyer; subject to the condition that the seller receives back from the buyer the original unused Kitchen Scissors that were shipped in full. Further, for a return to be made by the buyer to the seller, it can only be initiated for the following reasons by the buyer:
a. Kitchen Scissors damaged during shipping
b. Defective Kitchen Scissors
c. Kitchen Scissors broken upon arrival
d. Missing Kitchen Scissors
e. Wrong Kitchen Scissors shipped
f. Used Kitchen Scissors shipped
g. Counterfeit Kitchen Scissors
h. Partially shipped Kitchen Scissors
i. Replacement: wrong size than the ordered size of Kitchen Scissors
The brand policy applies to specific brand Kitchen Scissors. For sellers selling branded Kitchen Scissors, which are bound by the brand’s repair, exchange, refund and cancellation policies, thereby binding the customer to the same.
Refund/exchange/replacement is not allowed for underwear and personal hygiene Kitchen Scissors due to health reasons. IF the size ordered is the size shipped, and if the size chart uploaded by the seller on the website is correct in terms of measurement, then the Kitchen Scissors ordered by the buyer are not eligible for exchange/replacement.
Refunds:
Refunds are granted for all orders that are successfully cancelled by the buyer, seller and shop4deal.shop.
Refunds will be granted to the buyer in case of:
a. An order cancelled by the buyer before the order has been processed by shop4deal.shop and/or the seller
b. An order has been cancelled by the seller if the Kitchen Scissors ordered are out of stock
c. An order may be cancelled by shop4deal.shop if it is discovered that the mode of payment used was from a dubious source
d. In orders that have been successfully returned to the seller and the seller has advised the buyer to refund
e. An order that has been lost in transit during shipping; where the shipping partner is unable to locate the shipped Kitchen Scissors for any reason
f. An order that has been cancelled by the admin because the buyer refused to accept it due to the package being opened at the time of delivery
g. A disputed order where the dispute has been resolved in favour of the buyer
h. An order where the buyer has raised a claim for refund under shop4deal.shop’s 100% buyer protection cover and it has been resolved in favour of the buyer by shop4deal.shop or any legal body
i. An order cancelled due to the seller’s failure to ship the ordered Mobile Phones & Smartphones within the stipulated timeframe
j. An order cancelled by shop4deal.shop for reasons like system security breach or any technical glitches
k. An ordered mobile phone that has been returned to the seller as the seller is unable to provide exchange or replacement for the Mobile Phones & Smartphones
l. An order that has been cancelled by the payment gateway and disputed through chargeback. (details provided below)
A Chargeback (CB) may be issued by the PG/Bank in the following situations:
Kitchen Scissors Not Received CB — means that the buyer did not receive the Kitchen Scissors. A refund will be created as per the dispute policies;
Unauthorized CB — means that the buyer did not make this particular transaction. The refund will be created as per the dispute policies. Sellers expressly agree that issuing correct and complete invoices is the sole and primary responsibility of the sellers. Further, sellers must ensure that the invoices indicate “Powered by shop4deal.shop” and otherwise, sellers will be liable for chargebacks (as applicable); and
Kitchen Scissors Not as Described — means that the Kitchen Scissors received are not what the buyer expected. A dispute will be decided as per the dispute policies.
